作為一名準(zhǔn)空姐除了要有甜美的微笑、優(yōu)雅的身姿、高貴的氣質(zhì)。還有一點(diǎn)非常重要不能忽視的是——英語(yǔ)的水平。

    “中國(guó)大學(xué)網(wǎng)”資深咨詢老師給你整理了部分在整個(gè)服務(wù)過(guò)程中需要用到的英語(yǔ)口語(yǔ)。希望在你的學(xué)習(xí)中有作用。

1、您想看這些報(bào)紙或雜志嗎?
Would you like to read these news papers or magazines?

2、您想先喝點(diǎn)什么?
Would you like anything to drink first?

3、這是今天的菜單，你想吃些什么?
Here is today''s menu．What would you like to have?

4、謝謝，讓您久等了。這是您的飯和咖啡，還要點(diǎn)什么?
Thank you for waiting sir．Here you are．a(chǎn)nything more?

5、甜食要不要?
How about the sweet?

6、現(xiàn)在可以收拾您的桌子嗎?
May i clear up your table now?

7、你是去學(xué)習(xí)還是只去旅游?
Are you going to study there or just for sight seeing?

8、由于天氣惡劣，航班已經(jīng)延誤。
The flight has been delayed because of bad weather．

9、由于低能見(jiàn)度，機(jī)場(chǎng)關(guān)閉，我們不能起飛。
We can''t take off because the airport is closed due to poor

visibility.

10、我們的飛機(jī)顛簸得厲害，請(qǐng)系好安全帶。
Our plane is bumping hard．please keep your seat belt fastened。

空乘英語(yǔ)——起飛前（before take-off）

1. Morning, madam（sir）. Welcome aboard!
早上好，女士（先生）。歡迎登機(jī)！

2. May i introduce myself, I'm ___, the chief purser of
this flight.
請(qǐng)?jiān)试S自我介紹。我叫___，本次航班的乘主任務(wù)長(zhǎng)。

3. Morning, sir. Welcome aboard. business class or economy?
早上好，先生。歡迎登機(jī)。坐公務(wù)還是經(jīng)濟(jì)艙？

4. Follow me, please. Your seat is in the middle of the cabin.
請(qǐng)跟我來(lái)，您的座位在客艙中部。

5. An aisle seat on the left side ------ here you are, sir.
是左邊靠走廊座位------這是您的座位。

6. I'm afraid you are in the wrong seat. 20c is just two rows

behind on the other aisle.
恐怕您坐錯(cuò)位子了，20c正好在那邊走廊的后二排。

7. Excuse me for a second, I'll check.
請(qǐng)稍等一下，我查查看。

8. The plane is about to take off. please don't walk about in the

cabin.
飛機(jī)馬上要起飛了，請(qǐng)不要在客艙內(nèi)走動(dòng)。

9. You know the weather in hongkong is not so good. It has been

delayed.
你知道香港的天氣不太好，飛機(jī)延誤了。

10. Air China flight ca937 leaves at 0730 in the morning.
中國(guó)國(guó)際航空公司ca937航班，上午7：30起飛。

11. Flight no. 926, leaving Tokyo at 1740, flies nonstop back to

beijing.
ca926航班17：40離開(kāi)東京直飛回北京。

12. You’re flying economy class, is that right?
您是坐經(jīng)濟(jì)艙，對(duì)嗎？

　
空乘英語(yǔ)——緊急情況（emergency situation）

1. Fasten your seat belts immediately. The plane will make an

emergency landing because of the sudden
breakdown of an engine.
馬上系好安全帶。由于飛機(jī)發(fā)動(dòng)機(jī)出現(xiàn)故障，將做緊急迫降。

2. Don''t panic!
不要驚慌。

3. Our captain has confidence to land safely. All the crew members

of this flight are well
trained for this kind of situation. So please obey instructions

from us.
我們的機(jī)長(zhǎng)完全有信心安全著陸。我們所有的機(jī)組人員在這方面都受過(guò)良好

的訓(xùn)練，請(qǐng)聽(tīng)從我們的指揮。

4. Take out the life vest under your seat and put it on!
從座椅下拿出救生衣，穿上它！

5. Don''t inflate the life vest in the cabin and as soon as you

leave the aircraft, inflate it by
pulling down the red tab.
請(qǐng)不要在客艙內(nèi)將救生衣充氣！一離開(kāi)飛機(jī)立即拉下小紅頭充氣。

6. Put the mask over your face!
戴上氧氣面罩！

7. Bend your head between your knees!
把你的頭彎下來(lái)放在兩膝之間！

8. Bend down and grab your ankles.
彎下身來(lái)，抓住腳踝。

9. Get the extinguisher.
拿滅火器來(lái)！

10. Open seat belts. Leave everything behind and come this way!
解開(kāi)安全帶，別拿行李，朝這邊走！

11. This plane has eight emergency exits. Please locate the exit

nearest to you.
本架飛機(jī)有八個(gè)安全門，請(qǐng)找到離你最近的那個(gè)門。

12. Jump and slide down!
跳滑下來(lái)！